Return Policy
RETURN POLICY
At Lawnback, we want you to be satisfied with your purchase. Therefore, we accept return requests under the conditions set forth in this policy.
Deadline for requesting a return
You have 30 calendar days from the date of delivery of your order to request a return.
After this period, we will not be able to accept the return or issue a refund.
Conditions for accepting a return
For a product to be eligible for a return, it must meet all of the following conditions:
- The product must be unused.
- It must be in the same condition in which it was received.
- It must retain its original packaging, where applicable.
- It must not show any stains, dirt, odors, hair, wear, creases, damage, or any other signs of use.
- It must not have been altered, modified, washed, or damaged by the customer.
- It must include all accessories, attachments, or items that were originally shipped.
- You must present your proof of purchase.
Products that have been used, installed, washed, modified, or show signs of use will not be eligible for a return due to change of mind.
All returns are subject to inspection. Sending a product back does not automatically guarantee that a refund will be approved.
Damaged or defective products
If you receive a defective product, one damaged during transport, or different from the one you purchased, please contact us as soon as possible at lawnback.oficial@gmail.com.
To help us resolve the issue, we may request photographs or videos to verify the condition of the product.
After reviewing the case, we may offer a replacement or a refund, as appropriate.
Damage caused by incorrect use, accidents, modifications, or improper handling of the product by the customer is not considered a manufacturing defect.
Products that do not meet return conditions
A return may be rejected when the product:
- Has been used.
- Shows signs of wear or handling.
- Has been washed or cleaned in a way that alters its condition.
- Shows stains, dirt, odors, or other residues.
- Is damaged due to incorrect use.
- Does not include the items originally sent.
- Has been modified or altered.
- Is returned outside the established timeframe.
If a returned product does not meet these conditions, we reserve the right to refuse the refund or, where applicable, issue a partial refund based on the item's condition.
Process to request a return
Before sending any product, you must contact us at:
lawnback.oficial@gmail.com
Indicate your order number and the reason for the return. We will provide you with the corresponding instructions.
Do not send any product back without having previously contacted us.
Products sent without prior authorization may not be processed.
Refunds
Once we receive the product and complete the inspection, we will notify you if the return has been approved or rejected.
If the return is approved, the refund will be processed using the same payment method used to make the purchase, when possible.
The time it takes for the refund to appear in your account will depend on your bank, financial institution, or payment provider.
Return shipping costs
When the return is due to a change of mind, size, preference, or any reason not related to a defect or error on our part, the cost of shipping the product back will be borne by the customer.
Original shipping costs are non-refundable in these cases.
If the return is due to receiving a defective product, one damaged during transport, or different from the one you purchased, contact us before shipping to review the case and determine the appropriate procedure.
Sale items
Products purchased during promotions or sales are subject to the same return conditions indicated in this policy, unless expressly stated otherwise in the relevant promotion.
Exchanges
We do not perform exchanges based on preference or change of mind.
If you received a defective or damaged product, or one different from what you purchased, contact us at lawnback.oficial@gmail.com to review the case and determine if a replacement is appropriate.
Unclaimed products or unauthorized returns
We are not responsible for products sent to a return address that has not been previously provided by Lawnback.
For your safety, always wait for our instructions before making any return shipment.
Contact
For any questions related to returns or refunds, you can contact us at:
lawnback.oficial@gmail.com
Include your order number so we can assist you more quickly.